Return & Refund Policy
We strive to provide quality products and a smooth shopping experience. Please review our return and refund policy carefully before placing an order.
Return Eligibility
Customers may request a return within 7 days of receiving the product. The product must be unused, unwashed, undamaged, and returned in its original packaging with all tags intact.
Non-Returnable Items
Certain products are not eligible for return or refund, including:
• Customized or altered products
• Products damaged after delivery due to misuse
• Products without original tags or packaging
• Products returned beyond the eligible return period
Damaged, Defective or Incorrect Products
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery by providing clear photographs and order details. We will review the issue and provide a suitable resolution.
How to Request a Return
To initiate a return request, please contact our customer support team with your Order ID, product details, and reason for return. Our team will guide you through the return process.
Inspection & Approval
Returned products will be inspected after they are received at our facility. Refunds or replacements will be approved only if the product satisfies our return eligibility requirements.
Refund Process
Once the return is approved, refunds will be processed to the original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Return Shipping Cost
Return shipping costs may be borne by the customer unless the return is due to a damaged, defective, or incorrect product delivered by us.
Order Cancellation Policy
Customers may request cancellation of an order before it has been processed or dispatched from our warehouse.
Once an order has been shipped or handed over to the courier partner, cancellation requests may not be accepted.
If an eligible order is successfully cancelled, the refund will be processed to the original payment method within 5–10 business days, subject to payment gateway and banking timelines.
Ratnaparkhi Bandhu reserves the right to cancel any order due to product unavailability, pricing errors, payment verification issues, suspected fraudulent activity, or other operational reasons.
Contact Us
Ratnaparkhi Bandhu
If you have any questions regarding returns, exchanges, or refunds, please contact us:
Email: info@ratnaparkhibandhu.com
Phone: +91 95527 57750
Website: https://ratnaparkhibandhu.com